Refund policy
Last updated: 27 September 2026
1. Free trial
New accounts get 7 days of full access free. No card is needed, nothing is charged and there is nothing to cancel.
A plan you buy at checkout (IGCSE Essentials or IGCSE Pro) also starts with 7 free days. Your card is taken at checkout but not charged until day 7. Cancel before then from your account and you pay nothing.
2. 14-day money-back
Not satisfied? Email us within 14 days and we’ll refund you in full, whether or not you’ve used the site. The 14 days start:
- Plans (IGCSE Essentials or IGCSE Pro, monthly or yearly): from your first payment for the plan (the first charge after the 7 free days).
- Exam passes (£55 Essentials, £119 Pro, where offered): from the day you buy the pass.
- Renewals: if your plan renews and you haven’t used it since, email us within 14 days of the renewal payment and we’ll refund that payment.
When a refund is issued, the plan or pass it paid for ends automatically and its paid access stops. Your account, your progress and the free parts of the site stay.
3. Renewals and cancelling
- Plans renew automatically, every month or every year (you choose at checkout), until you cancel.
- Cancel any time from your account (“Manage subscription”) or by emailing us. Cancelling stops the next renewal: you keep access to the end of the period you’ve paid for, and nothing more is charged.
- Apart from the money-back above, we don’t refund part of a month or year when you cancel.
- Switching plan from your account (for example Essentials to Pro, or monthly to yearly) is worked out pro rata: Stripe adds the difference for the rest of the period to your next bill, or takes it off.
- Exam passes don’t renew, so there is nothing to cancel.
4. If something doesn’t work
If something you paid for doesn’t work as described, tell us. We’ll fix it, and if we can’t within a reasonable time, we’ll refund some or all of what you paid. Charged twice by mistake? We refund the duplicate whenever you notice.
5. How to ask for a refund
Email pbromfield@ibmathrevision.com with:
- the email address of the account, and
- what you bought and roughly when.
No form, no questions you have to answer. The account holder or the person who paid (for example a parent) can ask. We reply within 3 working days.
6. When the money arrives
Refunds go back to the card or account you paid with, in the currency you paid, through our payment provider Stripe. There is no fee. After we send a refund, banks usually take 5 to 10 working days to show it.
All our sites share one payment account, so your statement may show “IB Math Revision” as the merchant.
7. School plans
A school plan is bought by a school, not by a consumer, so these terms apply to it instead of consumer cancellation rights.
- Licences are yearly and renew each year until cancelled. Cancel any time by emailing us (or from the billing portal if you paid by card): the licence runs to the end of the year you’ve paid for and doesn’t renew.
- New licence: within 60 days of the first payment you can cancel for a pro-rata refund of the unused months.
- After that a licence year isn’t refundable, but we can move the licence to another teacher at your school.
- Paying by invoice or purchase order: the same terms apply.
8. Card disputes
If you don’t recognise a charge, please email us before you contact your bank. It’s usually the quickest way to sort it out.
9. Your legal rights
If you live in the UK or the EU, the law gives you 14 days to cancel most online purchases. Our money-back goes further for plans, passes and one-off purchases, because it applies even after you’ve used them. Nothing in this policy takes away your legal rights, including your rights if digital content is faulty (in the UK, under the Consumer Rights Act 2015).
10. Contact
Pete Bromfield · IGCSE Math Revision · pbromfield@ibmathrevision.com
See also: Terms · Plans and prices